Operating a Business Under Level 2 Restrictions

At Alert Level 2 businesses can operate if they're able to do so safely.

Engaging with customers

At Alert Level 2 businesses can have customers on their premises if they can meet public health requirements. This means businesses should:

  • have good contact registers, or contact tracing records, in place to record everyone who you interact with on your premises
  • maintain physical distancing of 1 metre between groups of customers, or 2 metres if not possible to keep contact tracing records
  • not have groups larger than 10 people
  • maintain a 2 hour time limit for customers to be on your premises.

Services can also be provided on customers' premises, for example, cleaning and home help.

Most businesses can open their premises to the public:

  • cafes, restaurants, and bars for dining
  • hardware, gardening, and clothing retailers
  • butchers, bakeries, and fishmongers.

Hospitality businesses should keep groups seated, separated, and use a single server if possible. This means each group has one server, though servers can each serve more than one table.

Work involving close personal contact

For some businesses, close personal contact is required to deliver a service. This includes:

  • hairdressers
  • home help providers.

These businesses can operate if they have public health measures in place like:

  • robust contact registers in place
  • good hygiene practices
  • minimised contact to the extent possible.

Specific guidance for key sectors is being developed by Government and will be available soon.

Doing business safely

The key public health requirements stay the same at Alert Level 2. Businesses should maintain hygiene measures, including physical distancing, hand washing and regularly cleaning surfaces.

All businesses are encouraged to use alternative ways of working if possible. This means businesses that don't normally have customers on their premises could continue to have staff work from home.

If workers are sick with symptoms of COVID-19, they should stay home.

Self-isolation advice if you're unwell

Golden rules for business at Alert Level 2

Do everything you can to reduce the risk of COVID-19 transmission at work - we all have a part to play in keeping each other safe.

  1. COVID-19 is still out there. Play it safe.
  2. Most businesses can operate if they can do so safely. Alternative ways of working are still encouraged where possible.
  3. Talk with your workers to identify risks and ways to manage them.
  4. Ask everyone, workers, contractors and customers, with cold or flu-like symptoms to stay away from your premises.
  5. Keep groups of customers at least 1 metre apart.
  6. Keep contact-tracing records of anyone who will have close interaction (workers, contractors or customers).
  7. Reduce the number of shared surfaces, and regularly disinfect them.
  8. Wash your hands. Wash your hands. Wash your hands.


Support for businesses remains available under Level 3.

The South Canterbury Chamber of Commerce are funded and engaged by Mackenzie District Council to provide support to local businesses. Click here to visit their website.

The Government are providing a number of support schemes for businesses and employers which can be found here on the COVID-19 website. These include:

  1. Employer Wage Subsidy Scheme
  2. Redundancy Support
  3. Essential Workers Leave Payment Scheme
  4. Business Finance Guarantee Scheme
  5. Business Cash Flow and Tax measures
  6. Support for Maori Businesses

MoST Content Management V3.0.7013