COVID-19 Information - Alert L2 banner image

COVID-19 Information

The current status of COVID-19 in the Mackenzie District, services and support.

COVID-19 Information

Council have activated Level 2 protocols following the Prime Minister's announcement.

Council staff are on site at the Fairlie and Twizel offices. Public health rules concerning Level 2 are being followed.

We will provide further updates as more information comes to hand.

  • Offices and facilities are open during Level 2.
  • Staff are physically at the offices, providing most of our usual services.

  • Resource Recovery Parks at Fairlie, Lake Tekapo and Twizel are open.
  • Regular kerbside collections are taking place, including glass crates.

Find out more about Mackenzie District Rubbish and Recycling services here.

Public Toilets

Public Toilets are open.

Parks and trails

  • All playgrounds are open.
  • A2O trail is open.
  • Parks and local trails are open
General advice for use of parks
  • Keep your 2m distance.
  • Remember to tell someone where you are going and take your phone with you.
  • Thoroughly wash hands on returning home.
  • Gatherings are limited to a maximum of 100 people, and records are to be kept for these.

For latest information covering postage, and the Twizel Post Shop, please check the NZ Post website.

Resources and Support Services

COVID 19 - Services and Support card

Access to food or essential items - information sheet

Mackenzie District food bank services

We're working to ensure you have access to the support you need during these difficult times. Please don't suffer in silence - ask for help if you need it.

Rural Support

0800 787 254

Free helpline for a confidential chat about you, your business, the weather, your finances; or a neighbour, partner, friend, family member, or worker.

COVID-19 Healthline

0800 358 5453

If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 (24 hours a day) or your doctor.

Mental Health & Wellbeing

Call 1737

If over the following days and weeks you feel you are not coping, it's important to seek help and professional support. Your GP is a good starting point. For support with grief, anxiety, distress or mental wellbeing, you can call or text the 'Need to talk?' service on 1737. This service is free, available 24 hours a day, 7 days a week and gives you the chance to talk it through with a trained counsellor.

Migrant Support

(03) 687 7332

Call the number above (or 0210 837 7717) or alternatively register through - the support manager will be in touch.

Financial Support

0800 779 997

Support is available for individuals & families: If you're not sure what assistance may be available, or don't know who to contact for help, call the free government helpline on 0800 779 997 (8am - 1am, 7 days a week).

Businesses can call 0800 50 50 96.